Welcome at Home Limited is committed to protecting and respecting your privacy.

Welcome Home care about your privacy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices

regarding your personal data and how we will treat it. By continuing to visit you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation (“The GDPR”) and the Data Protection Act 2018 (“The Act”), the data controller is Welcome at Home Limited, company number 10897951, registered office 146 Strand, London, WC2R 1JD.

Information we will collect about you:

Information you give us:

You can give us information about you by filling in forms on our website (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter your details to arrange a valuation or for us to contact you, search for properties and services.

Information we collect about you:

With regard to each of your visits to our site, we will automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. Details of transactions you carry out through our site and the fulfilment of your orders.

Information we receive from other sources: data processors / representatives

We shall receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it could be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and it is possible we will receive information about you from them.
Applies to

All Clients, Buyers, Tenants and Applicants

Uses made of the information

We use information held about you in the following ways:

Information you give to us
We will use this information to carry out our obligations arising from any contracts entered into between you and us. On the basis of legitimate interest, we will use this information to: provide you with the information, products and services that you request from us; to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about; to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale/letting or negotiations of a sale/letting to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means and only if you have first consented to this. If you do not want us to use your data in this way or wish to withdraw your consent to pass your details on to third parties for marketing purposes, please contact us at
Information we collect about you
We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure and recipients of your information
We may share your personal information where relevant and necessary with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Automated profiling and data sharing
We may share your information with selected third parties including: Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. Business partners who may purchase your information from us with your prior consent. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. Analytics and search engine providers that assist us in the improvement and optimisation of our site. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you or for the purpose of completing an anti-money laundering identity check, in accordance with our legal obligations.
We may disclose your personal information to third parties
In the event that we have an offer from a proposal tenant or sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Welcome at Home Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you will not be routinely transferred to, or stored at, a destination outside the European Economic Area (“EEA”). In limited circumstances where we are required to transfer your data to a destination outside the EEA, we will ensure that the data transfer will be conducted in accordance with The GDPR and The Act and we will treat the data securely and protect the transferred data in accordance with this Privacy Policy and a General Data Transfer Agreement. This data may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. All information you provide to us is stored on our google cloud servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Personal data retention period
We will retain your personal data for the necessary period to meet the requirements and purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. For further details of our retention schedule, please do not hesitate to contact us.
Your Rights
You have the following rights:
– To be informed of how your personal data is being collected or processed by us.
– To access your personal data collected and processed by us.
– To request that any inaccurate personal data is rectified.
– To request the erasure of personal data in certain circumstances, where the data is no longer required to be held by us under legal obligation, contractual obligation, legitimate interest or another lawful basis.
– To request the restriction of the processing of personal data in certain circumstances, where the data is no longer required to be processed by us under legal obligation, contractual obligation, legitimate interest or another lawful basis
– To object to the processing of your data, in certain circumstances, where the data is no longer required to be processed by us under legal obligation, contractual obligation, legitimate interest or another lawful basis. This is an absolute right if you wish to stop your data being processed for direct marketing purposes.
– To request portability of your personal data, in certain circumstances, where you originally provided the data to us and we have conducted automated processing of this information.
– To be informed of how your personal data is being collected or processed by us.
You also have the right to ask us to cease processing your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at If you wish to exercise any of the other rights detailed above, please contact and we will address your request within one calendar month. In the interest of protecting your personal data, we will first ask you for identification before we are able to process your request.
Partner networks
Our site may, from time to time, contain links to and from the websites of our partner networks and advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently for any updates or changes to our privacy policy.

We keep this Policy under regular review; the last review was on 10/09/2023.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
Should you feel unhappy with the way in which your data has been processed or believe that we may not have met the requirements of The GDPR or The Act, please do not hesitate to contact us in order that we may investigate this further. We will always try to resolve any complaint with you directly but you have the right to refer the matter to the Information Commissioner’s Office (ICO) should you wish. Further details can be found on the ICO’s website:
We may obtain information about your general internet usage and target you with relevant advertising on 3rd party websites (remarketing) and Google Search (remarketing list search ads) by using a cookie file which is stored on the hard drive of your computer. Cookies contain information which is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service.